From its Data Centre in Karachi, Systems Limited carries out Bills Payment and Reconciliation Service functions for Citibank's clients including PTCL and KSEC. The delivery of these services involves more than 130 personnel processing of approximately over 3 million payment transactions received monthly from bank's branches all over the country, their data entry and verification, matching with the billing master files received from each utility company, follow-up on discrepancies and adjustments, and reconciliation with payments actually received from banks into the utility company accounts.

The service functions for which Systems Limited is responsible are divided into the following five key areas:

a) Courier and Mail Management :
The courier and mail management department is responsible for receiving daily shipment of stubs, demand drafts and payment details from the banks. Mail, which can on peak days consist of as many as 700,000 documents, is sorted, stamped and arranged for distribution to downstream processes. The department also monitors courier agency performance and follows up with bank branches and courier company offices as necessary.

b) Data Transfer :
The data transfer staff is responsible for maintaining the computer system and databases and for sending and receiving data daily from and to the utility companies own computer centers.

c) Production Unit :
The Production Unit handles all data entry tasks. One of its sections creates the batch control records for verifying accuracy of the data entry. In addition, the production unit also manages the work assignment and follow-up services for bill payments which do not match the utility companies own records or the ones which are manually altered.

d) Customer Service :
Customer Services department performs the payment reconciliation service. The reconciliation service ensures that the utility companies receive the due payments from the bank branches that perform payment collection services for the utilities. The reconciliation department makes use of the payment information and the funds transfer statements to determine any shortfalls between collected and transferred funds.

e) Reporting :
Management information reports are generated for Citibank, for participating banks, for utility companies and for the Data Centre operational management. Reports are disseminated daily to their respective destinations.

Please contact:

Systems Limited - USA

Systems Limited - PAKISTAN - Lahore