AX Talent Suite Support Services include both service level agreements, and additional requests from our clientele as well. If the client is covered in annual maintenance contract, the following support level agreements will be followed. Any additional functional or technical assistance, not covered in the contract, will be covered through charged activity.
Support Services will include the provision of Error Corrections. Depending upon defect’s severity, the client and Systems Limited can mutually set priority level as one of the below:
Support team will respond to all the reported software errors in the following manner:
|Help Desk Availability|
|Response Time from Notification (Time for Support Clock to Start)|
|Neutralization Time from Notification|
|Final Resolution Time From Notification|
As soon as a defect is logged in, the following activities will take place:
Contact information of the support desk for AX Talent Suite will be provided.
+92 21 3454 9385-7
Maintenance & Support Service
|Remote Support||Karachi, Pakistan||11AM to 6PM|
|Onsite Support||Karachi, Pakistan||11AM to 6PM|
Systems Limited is committed to follow and sustain the roadmap provided by Microsoft, for Dynamics AX. We provide the latest updates, and upgrades for our product, AX Talent Suite, soon after the public release of the latest versions of Microsoft Dynamics AX. Moreover, we provide support to older versions of our AX Talent Suite add on, till the time that Microsoft supports its Dynamics AX releases.