Process Consulting

Boost productivity with optimized IT services

Process Consulting

Robust ITIL solution for optimized IT Services, reduced cost and managed risk

Globally Business Process Modeling and Management Applications are high priority emerging technologies. Catering to the diversified IT requirements, Systems Limited uses the latest technologies to develop, re-engineer, automate and/or integrate processes by building on innovative business ideas. We undertake the following tasks to make software technology work for our clients:

  • Check commercial viability of client's existing technology
  • Determine new technology outside of the client's industry
  • Compare client's technology with the best in its industry
  • Suggest, develop and implement the best solution
  • Integrate and automate client's work flows and business processes

Systems Limited excels in providing strategic IT consulting services to its valued customers globally, to automate their business processes and workflow management to maximize the Return on Investment. Our expertise and skills set enables us to deliver state-of-the-art IT solutions to satisfy the diversified needs of major market verticals.

Information Technology Infrastructure Library (ITIL) Services

At Systems Limited, we offer the following ITIL Consultancy Services for IT Service Management in the organizations:

  • ITIL process Consultancy
  • IT Service Management Automation

Below are the details of each of the service.

ITIL Process Consultancy:

A structured approach is followed to ensure that your organization gets what it really needs in terms of your service management requirements. In order to achieve that following steps are followed:

  • A detailed study of the existing practices at your organization in area of service management
  • A gap analysis to identify the improvements which are required for best quality Service Management
  • Mapping of proposed practices with ITIL standard practices for benchmarking and setting the course right for continuous improvement
  • Establish state of the art ITIL processes (if required) for your organization according to the study and gap analysis done in earlier phases

IT Service Management Automation:

In order to effectively implement your IT Service Management practices we also offer automation of these practices using industry renowned HP Service Manager. Here we carefully ensure that all ITIL standards are met so that you can keep on improving your services as and when required. Design and deployment of the following areas are done in HP Service Manager at minimum:

  • Service Desk Management
  • Service Catalogue Management
  • Incident Management
  • Service Request Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Knowledge Management
  • Problem Management