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Case study

Leading telco operator transforms its lead management system

The said leading telco operator is a government entity that enjoys the status of being one of the world’s fastest-growing telco operators with a current global customer base of 159 million, out of which 12.7 million subscribers belong to the Emirati market alone. Our client was looking for a unified a (LMS) solution that could boost its resources’ performance and capitalize on potential opportunities in a proactive manner. Systems Limited presented a comprehensive OMNI Lead Management System powered by Microsoft Dynamics 365 that automated the complete lead-to-order journey of our telco client. The LMS provided a 360-degree view of the whole lead management process, which enabled the concerned competencies to identify and capture potential opportunities to generate substantial revenue for the organization. 

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