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Case study

Rethinking G2C communication for UAE’s public institution

The principal organization in Dubai, our valued client, sought a digital transformation solution for its IT infrastructure in alignment with the strategic goal of enhancing citizen experiences across its 40 entities and the 3.49 million-strong population of Dubai. 

Systems MEA emerged as the forefront leader in pioneering the implementation of a cloud-based Voice of Citizen (VOC) platform within the public sector of the UAE. This pioneering initiative aimed to minimize response time delays and elevate citizen satisfaction metrics for our esteemed client by ensuring seamless accessibility to the VOC for their customer base, anytime and anywhere. 

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