Businesses must now reconsider their pre and post-sale service procedures and focus more on providing individualized, frictionless, consistent, and omnichannel customer support powered by digital technology, as legacy systems are unable to satisfy the needs of customers currently.
It’s untrue to say that the conclusion of the sale marks the end of your relationship with a consumer. Instead, the journey goes beyond that. It is the ongoing, personalized assistance the client receives from your end, which we also refer to as “after-sales services” when necessary. The durability of your clientele’s strong foundation depends on this support. Microsoft Dynamics 365 Customer Service Insights delivers that support through its unparalleled intelligence.
This whitepaper examines the gaps businesses need to realize and overcome between their sales teams and the customers, along with the need to build long-term relationships with an out-of-the-box solution – Microsoft Dynamics 365 Customer Service Insight which gets you closer to your customers and curates personalized offerings.