A public transportation authority upgrades its CRM

Our customer, a prominent institution responsible for managing public roads and transportation, faced challenges in enhancing operational efficiency while ensuring superior user experiences. The institution also aimed to establish real-time oversight of its operations throughout the UAE and address security apprehensions stemming from potential cyber threats to its existing systems. 

We revitalized the Case Management and CRM Portal for our client, replacing the outdated Dynamics 2011 version with the latest Microsoft Dynamics 365 suite. Through our advanced digital solutions, we enabled the institution to attain a comprehensive 360-degree perspective of operational engagements involving all stakeholders. This empowered them to implement an efficient query resolution mechanism while eliminating the need for third-party intervention. As a result, our client experienced seamless operations and enhanced security measures to safeguard against cyber-attacks.