Event
NextCX
Guiding the future of
CX with AI
In an age defined by AI and digital transformation, it really feels like the future is now. What does this mean for contact centers and the customer experience?
Delivering smarter, faster, and more personalized interactions is the need of the hour.
Systems Limited Middle East and Africa and Microsoft are co-hosting an exclusive event, giving you the opportunity to explore Microsoft’s Contact Center Solutions and Copilot Studio—AI-powered advancements shaping the future of customer experience.
Ready to witness how AI can transform your contact center?
Date: 17th February 2025
Time: 9:30 a.m. to 3:00 p.m.
Location: Microsoft Office, Building No 8 Sheikh Zayed Rd - Al Sufouh - Dubai Internet City - Dubai
Register now to attend
Why you can’t miss this:
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Live demo – See Copilot in action and witness its capabilities.
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AI readiness – Learn how to prepare your contact center for AI and boost efficiency.
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Networking – Connect with peers, industry experts, and get answers from Systems Limited Middle East and Africa and Microsoft specialists.

Event Schedule
Agenda | Timeslot | Speaker | ||
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Meet and Greet | 9:30 am – 10:00 am |
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Keynote | 10:00 am – 10:30 am |
Ahmed Hamzawy,Chief Partner Officer, Microsoft |
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Reimagine Service with Copilot and D365 Contact Center: Business impact and practical use cases | 10:30 am – 11:00 am |
Maureen Khoury,Business Apps GTM Director, Service, Microsoft |
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Business Value of Copilot & Copilot Studio: Enhancing efficiency and customer engagement with AI-powered tools | 11:00 am – 11:30 am |
Nadine Khoukaz,Business Copilot GTM Lead, Microsoft |
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Tea break | 11:30 am – 11:45 am |
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Use case demonstrations of Copilot Studio: Real-world applications and industry-specific outcomes | 11:45 am – 12:15 pm |
Saad Usmani,Business Applications Presale Lead, Systems MEA |
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D365 Contact Center success stories and demo: Real-world examples and live demo of D365 Contact Center solutions | 12:15 pm – 12:45 pm |
Saad Usmani,Business Applications Presale Lead, Systems MEA |
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Practical Roadmap: Transforming Your Operations with Copilot and Agents | 12:45 pm – 1:15 pm |
Saad Usmani,Business Applications Presale Lead, Systems MEA |
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Q&A & closing remarks: Open discussion, key takeaways, and next steps for AI transformation. | 1:15 pm – 1:45 pm |
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Lunch and Networking | 1:45 pm – 3:00 pm |
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How can we help you?
Are you ready to push boundaries and explore new frontiers of innovation?