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Event

NextCX
Guiding the future of
CX with AI

In an age defined by AI and digital transformation, it really feels like the future is now. What does this mean for contact centers and the customer experience? 

Delivering smarter, faster, and more personalized interactions is the need of the hour. 

Systems Limited Middle East and Africa and Microsoft are co-hosting an exclusive event, giving you the opportunity to explore Microsoft’s Contact Center Solutions and Copilot Studio—AI-powered advancements shaping the future of customer experience. 

Ready to witness how AI can transform your contact center?

Date: 17th February 2025

Time: 9:30 a.m. to 3:00 p.m.

Location: Microsoft Office, Building No 8 Sheikh Zayed Rd - Al Sufouh - Dubai Internet City - Dubai

EVENT

Register now to attend

Why you can’t miss this:

  • Live demo – See Copilot in action and witness its capabilities.
  • AI readiness – Learn how to prepare your contact center for AI and boost efficiency.
  • Networking – Connect with peers, industry experts, and get answers from Systems Limited Middle East and Africa and Microsoft specialists.
Approach to digital strategy 

Event Schedule

Agenda Timeslot Speaker
Meet and Greet 9:30 am – 10:00 am
-

Keynote 10:00 am – 10:30 am
Ahmed Hamzawy,

Chief Partner Officer, Microsoft

Reimagine Service with Copilot and D365 Contact Center: Business impact and practical use cases 10:30 am – 11:00 am
Maureen Khoury,

Business Apps GTM Director, Service, Microsoft

Business Value of Copilot & Copilot Studio: Enhancing efficiency and customer engagement with AI-powered tools 11:00 am – 11:30 am
Nadine Khoukaz,

Business Copilot GTM Lead, Microsoft

Tea break 11:30 am – 11:45 am
-

Use case demonstrations of Copilot Studio: Real-world applications and industry-specific outcomes 11:45 am – 12:15 pm
Saad Usmani,

Business Applications Presale Lead, Systems MEA

D365 Contact Center success stories and demo: Real-world examples and live demo of D365 Contact Center solutions 12:15 pm – 12:45 pm
Saad Usmani,

Business Applications Presale Lead, Systems MEA

Practical Roadmap: Transforming Your Operations with Copilot and Agents 12:45 pm – 1:15 pm
Saad Usmani,

Business Applications Presale Lead, Systems MEA

Q&A & closing remarks: Open discussion, key takeaways, and next steps for AI transformation. 1:15 pm – 1:45 pm
-

Lunch and Networking 1:45 pm – 3:00 pm
-

How can we help you?

Are you ready to push boundaries and explore new frontiers of innovation?

Let's work Together