Deepen customer
relationships and scale
sales with agentic CRM
Bring customer data, sales, service and engagement together with Microsoft Dynamics 365 CRM. Give sellers, marketers and service teams the AI-powered insights and automation to engage customers more intelligently, accelerate opportunities and build stronger relationships.
Book a consultation
What is Microsoft
Dynamics 365 CRM?
MS Dynamics 365 CRM is an AI-powered, agentic CRM solution that unifies customer data, sales,
marketing and service to help businesses build stronger relationships and deliver personalized
experiences. It gives teams the context and AI-powered insights to engage customers effectively and
focus on high-value work.
Dynamics 365 CRM includes Dynamics 365 Sales, Customer Insights, Contact Center, Customer Service
and Field Service. With Copilot and AI agents embedded across customer-facing processes, businesses
can automate routine tasks, improve team productivity, and deliver more connected experiences across
the customer journey.
Connect every
part of the customer
journey
Bring sales, marketing, service and field operations together with Dynamics 365 CRM modules and applications that connect customer data, AI and teams across every stage of the customer journey.
Dynamics 365
Sales
Dynamics 365
Customer Insights
Dynamics 365
Customer Service
Dynamics 365
Field Service
Dynamics 365
Contact Center
Put AI agents to work across the customer journey
Move beyond traditional CRM with AI agents that can act on customer context, automate routine work and support teams across sales, service and engagement.
Sales qualification agent
Research and qualify leads, surface relevant insights,
and help sellers focus on promising
opportunities.
Sales opportunity agent
Monitor opportunities, identify risks, and support
sellers with insights that help move
deals
forward.
Case management agent
Automate parts of case management to reduce
administrative work and help service teams focus
on
resolution.
Scheduling operations agent
Respond to changing conditions and optimize schedules
to keep field service operations
moving
efficiently.
Turn customer connections into business value
stronger sales and more connected customer experiences.
Take Dynamics 365 CRM from strategy to scale
Our Microsoft Dynamics 365 CRM services span the complete transformation journey. From strategy and implementation to integration, modernization and ongoing optimization, we align your Dynamics 365 CRM with your customer processes, technology landscape and business priorities.
- Consulting & advisory
- Implementation
- Migration and modernization
- Integration
- Customization and extension
- Support and optimization
What determines
Dynamics 365 CRM
pricing?
Get a Quote
Microsoft Dynamics 365 CRM pricing depends on the applications you need, the number and type of users, and the scope of your CRM transformation. The overall investment typically combines licensing, implementation and ongoing services.
Licensing
costs
Licensing varies based on the Dynamics 365 CRM applications, user requirements and plans selected for your organization.
Implementation
costs
Microsoft Dynamics 365 CRM implementation costs depend on project scope, data migration, integrations, process complexity and the level of configuration or customization required.
Managed
services costs
Ongoing costs vary based on the level of support, maintenance, optimization and enhancements required to keep your Dynamics 365 CRM environment performing effectively.
Why choose Systems Limited as your Dynamics 365 CRM partner?
We combine Microsoft expertise, deep industry context and global delivery strength to help enterprises turn Dynamics 365 CRM into a strategic platform for connected customer experiences, intelligent engagement and sustained growth.
Deep industry experience
We bring deep industry context across retail & CPG, banking and financial services, communications, healthcare and other key verticals, translating sector-specific priorities and customer journeys into CRM strategies built around how businesses compete and grow.
Microsoft-recognized expertise
Our 12+ year strategic Microsoft partnership, 3,000+ Microsoft certifications and continued recognition within the Microsoft ecosystem reflect the depth of expertise we bring across Dynamics 365 and the broader Microsoft technology landscape.
Enterprise delivery at scale
With a strong track record of successful CRM delivery, Systems Limited combines global delivery scale with multidisciplinary expertise across applications, data, integration and business transformation to navigate complex enterprise CRM programs.
Connected Microsoft capabilities
We bring together Dynamics 365, Power Platform, Azure, data and AI to move CRM beyond standalone customer management, connecting intelligence, automation and workflows across the enterprise to create more seamless customer experiences.
CRM transformation in practice
See how Systems Limited brings together customer engagement, connected data and Microsoft technologies to transform service experiences and build more intelligent, connected operations.
Unifying citizen engagement across 15 government entities
Systems Limited partnered with a leading
government entity in Dubai and Microsoft to create a centralized engagement
ecosystem across 15 government entities, bringing citizen interactions, case
management, telephony, analytics and governance into one connected framework.
The transformation established a common operating model for more connected,
data-driven public services.
Transforming marine services with a unified digital platform
Systems Limited helped a leading Dubai marine
services authority modernize fragmented systems and manual processes through a
unified digital services platform.
The transformation brings automation,
seamless web and mobile experiences, and real-time insights together to enable more
connected, citizen-centric service delivery.
Frequently Asked Questions
Microsoft Dynamics 365 CRM brings together Microsoft’s customer-focused applications for sales, customer service, field service, customer insights and contact center operations. These applications connect customer data, processes and AI to help organizations build stronger relationships and deliver more personalized experiences.
Dynamics 365 includes both CRM and ERP applications. Its CRM applications support sales, customer engagement and service, while its ERP applications cover areas such as finance, supply chain, commerce, human resources and project operations. Organizations can adopt individual applications or connect them as part of a broader Dynamics 365 environment.
The main Microsoft Dynamics 365 CRM modules and applications include Dynamics 365 Sales, Customer Service, Field Service, Customer Insights and Contact Center. Together, they support lead and opportunity management, personalized engagement, customer service, field operations and omnichannel interactions across the customer journey.
Key Microsoft Dynamics 365 CRM features include connected customer data, sales and service automation, customer insights, analytics, workflow automation, Copilot and AI capabilities. These features help organizations improve customer visibility, increase team productivity, personalize engagement and make faster, data-driven decisions.
Dynamics 365 brings Copilot and AI agents into customer-facing workflows to assist teams, automate routine work and surface relevant insights. Depending on the Dynamics 365 application and available capabilities, AI can support activities across lead qualification, opportunity management, customer service and field operations.
Yes. Microsoft Dynamics 365 CRM integration can connect Dynamics 365 with Microsoft technologies and third-party enterprise applications. This helps organizations bring customer data and workflows together across CRM, ERP, productivity, analytics and other business systems.
Microsoft Dynamics 365 CRM pricing depends on the applications selected, user types and licensing requirements. The overall investment may also include implementation, data migration, integrations, customization, training and ongoing Dynamics 365 CRM support, depending on the scope and complexity of the environment.
A Microsoft Dynamics 365 CRM implementation partner should combine Dynamics 365 expertise with industry knowledge, integration capabilities and experience delivering complex enterprise transformations. Look for a partner that can support the full CRM journey, from strategy and Dynamics 365 CRM implementation services to migration, adoption, support and continuous optimization.
Featured insights
Blog
Explore how personalized customer journeys, powered by connected data and Dynamics 365 Customer Service, can strengthen engagement, improve service experiences and build lasting customer loyalty.
Blog
Discover how customer engagement analytics turns customer data and interactions into actionable insights, helping businesses personalize experiences, strengthen engagement and make more informed decisions.
Whitepaper
Explore how Microsoft Dynamics 365 CRM helps banks streamline operations, gain a deeper understanding of customers and deliver more personalized experiences in an evolving financial landscape.
Turn customer connections
into lasting value
Bring customer data, teams and AI together with Microsoft Dynamics 365 CRM to create smarter engagement, stronger relationships and more connected customer experiences.
Let’s talk